Jake Tanis

Technical Writer with 3+ years of experience in creating user-focused documentation for enterprise software products. Skilled in collaborating with cross-functional constituents to produce clear and accurate documentation. Proficient in documentation tools such as MadCap Flare, Git workflows, and Confluence. Experienced in documenting cloud-based software, creating API documentation for technical audiences, and developing user-focused knowledge bases.

Experience

Technical Writer at OPEX Corporation, 2024-Present, Hybrid

MadCap Flare, Jira, Confluence, SVN, Cursor, ChatGPT, HTML, CSS
Edited maintenance manuals for the Infinity machine with MadCap Flare.
Led the development of HTML5 knowledge bases for 2 of our documentation products.
Collaborated with cross-functional constituents to gather information needed for manuals.
Assisted my team with SVN issues and protocols.
Used Atlassian software (Jira and Confluence) for managing documentation tasks.
Learned machine information through a hands-on approach when planning, developing, and maintaining documentation.
Edited existing manuals according to an in-house style guide.

Technical Communicator I at ARGO Data Corporation, 2022-2024, In-person

MadCap Flare, Git, GitHub, CSS, HTML, Jira, VS Code
Developed user-focused documentation for enterprise software applications based on cloud infrastructure.
Collaborated with cross-functional constituents to improve the user experience of the documentation.
Led UX improvements of the OASIS online help, such as implementing role-based documentation and stylesheet changes.
Collaborated with DevOps to establish Git-based documentation workflows using GitHub.
Assisted team members with troubleshooting MadCap Flare and Git issues.
Suggested UX writing modifications to developers of the OASIS product.
Managed Jira tickets to track OASIS documentation updates.

Technical Writer Intern, 2022, In-person

MadCap Flare, Microsoft Word, Git
Gained experience with version control workflows.
Edited user guides according to an in-house style guide.
Performed peer reviews and suggested edits to team members.
Gained experience with Atlassian software (Jira).

Skills

Documentation tools - MadCap Flare, Docusaurus (static-site generator), Git/GitHub, SVN/VisualSVN, Markdown, Atlassian tools (Jira, Confluence), Redocly CLI, Google Workspace
Programming languages - HTML, CSS, Markdown, Python, PowerShell
Style guides - The Chicago Manual of Style, Microsoft Manual of Style, The Global English Style Guide, The Elements of Style
Design tools - Snagit, Photoshop, Figma, InDesign

Projects

Ennoia API documentation - API documentation for Ennoia, a book management app. Created according to OpenAPI specifications with Redocly CLI.
Bible Super Search API documentation - A revision of the API documentation for the Bible Super Search API. Edited to OpenAPI specifications with Redocly CLI.
Zen4 Knowledge Base - Software and hardware instructions for a theoretical software company named Zen4. Made with MadCap Flare during my MA.
My portfolio - Includes my resume, technical writing samples, and blog posts.
MadCap Flare Build Notification - Instructions on how to implement target build notifications. Made with MadCap Flare, Python, and Batch commands.
Search Engine - An HTML and CSS project that performs Google searches. Project 0 of the Harvard CS50 curriculum.

Open Source Contributions

Education

Professional and Technical Communication, MA, University of North Texas, 2022
Animal Science, BSc, Texas A&M University, 2020

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