I build user-facing, software documentation for both SaaS software companies and hardware companies. I develop scripts to prevent implementation issues and increase productivity for documentation workflows.
I am skilled in a variety of documentation tools and processes such as docs-as-code, MadCap Flare, Markdown, API documentation, HTML5 help systems, CSS, and HTML. I am also comfortable working with programming tools such as Flask, Python, Postman, cURL, Powershell, Git, GitHub, command-line interface commands (CLI), SVN, IIS, Azure, and Cursor.
For examples of my writing and code, see my portfolio or GitHub.
Experience
Technical Writer at OPEX Corporation
2024–Present
Developed PowerShell scripts to fix broken cross-references and SVN file conflicts found in MadCap Flare projects
Configured IIS and firewall protection on our documentation server to host our HTML5 documentation for internal reviews
Created a feedback form using Flask to send feedback to our documentation server
Created the documentation and information architecture for the in-app help of the Cortex Human-Machine Interface (HMI), a diagnostics tool that field technicians use in warehouses to manage the Infinity
Interviewed the HMI software engineers to gain information and report bugs
Collaborated with software engineers to develop the documentation and information architecture of the in-app help for the Conexus web app, a tool to manage and control warehouse operations between OPEX machines and customer warehouse management systems
Collaborated with engineering, product support, and other senior writers to update Infinity maintenance manuals
Served as an SVN support admin that assisted writers with source-control issues in their projects
Created Confluence posts about SVN and MadCap Flare version control issues and how to solve them
Technical Communicator I at ARGO Data Resource Corporation
2022–2024
Updated installation guides and configuration guides for support engineers
Worked with software engineers to update the Online Help to be role-based for the OASIS web application
Developed a new CSS stylesheet for the Online Help of the OASIS web application to include modern UX styles
Collaborated with cross-functional teams to update user guides, installation guides, configuration guides, and release notes for the OASIS and SAND web applications
Interviewed the engineering, product, technical support, customer support teams, and other stakeholders to get feedback on customer experience of the OASIS and SAND documentation
Assisted other writers on troubleshooting MadCap Flare and Git issues
Technical Writer Intern at ARGO Data Resource Corporation
2022
Organized marketing documentation in an Excel spreadsheet to make information more accessible for the director of marketing
Edited and updated software user guides and release notes
Performed peer reviews for software user guides
Projects
Ennoia –
A book reflection web app and API, created with the Flask framework
Ennoia API documentation – The API reference documentation for a Flask API. Created according to OpenAPI specifications with Redocly CLI.